Taiwan Taoyuan airport ranks third globally for service quality

2018/09/17

Taiwan Taoyuan International Airport was honored for being among the best facilities in the world serving over 40 million passengers a year by Airports Council International Sept. 12 in Halifax, Canada.
 
 TTIA placed third in the largest group by size at the Airport Service Quality Awards hosted by the Montreal-based global trade body. India’s Indira Gandhi International Airport in Delhi and Chhatrapati Shivaji International Airport in Mumbai shared the top spot, with Beijing and Shanghai Pudong airports in China in joint second place.
 
 At the awards ceremony, facility operator Taoyuan International Airport Corp. Ltd. Senior Vice President Hung Yu-fen said the company will continue working with all parties in offering the best services for domestic and international travelers.
 
 This is the first time the country’s main international gateway has been recognized in this category after it exceeded the passenger threshold in 2016. Last year, the airport handled 44.88 million travelers and is expected to be able to serve up to 86 million passengers a year once construction on a third terminal is completed.
 
 This honor means that the airport was also inducted into the ACI Director-General’s Roll of Excellence, according to TIAC. Airports that rank at least in the top five that year and have won first place at least five times in the past decade make the list.
 
 The Airport Service Quality Awards are based on over 600,000 passenger satisfaction surveys of 343 airports in 84 countries and territories.
 
 Taoyuan airport is frequently recognized for its outstanding facilities and services. It won best immigration services in 2018 and best airport staff the previous year in U.K.-based air travel research group Skytrax’s World Airline Awards.

Source: Taiwan Today (https://taiwantoday.tw/news.php?unit=10&post=141606)